At Fitsupplify, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we are here to help with our returns and exchanges policy.
1. Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Return Period: You have [insert number] days from the date of delivery to initiate a return.
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Non-Returnable Items: Some items are exempt from being returned. These include:
- Gift cards
- Downloadable software products
- Health and personal care items
- Return Process: To initiate a return, please contact our customer service team at [insert contact information] with your order number and the reason for your return. We will provide you with instructions on how to return your item.
2. Refunds
- Processing: Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will process your refund to your original method of payment within [insert number] days.
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Partial Refunds: In certain situations, only partial refunds may be granted (if applicable):
- Items with obvious signs of use
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than [insert number] days after delivery
3. Exchanges
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at [insert contact information] with your order number and details of the defect or damage.
- Exchange Process: Once we receive your request, we will provide instructions for returning the defective or damaged item. Upon receipt and inspection of the item, we will ship the replacement item to you at no additional cost.
4. Shipping Returns
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Return Address: To return your product, please mail it to:
Fitsupplify
[Insert Address]
[Insert City, State, ZIP Code, Country] - Shipping Responsibility: You are responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.